Novick Group is the proud Bronze winner of Insurance Journal's
2015 Best Agencies to Work For in the East Coast!
Success within any organization is defined by the contributions of each employee.
Novick Group, Inc. is in need of talented insurance professionals for a variety of positions. For those who meet our standards we provide an exceptional and rewarding work environment. We offer in-depth training, paid educational assistance, an exceptional benefits package and a great place to work.
- We are looking for only the best and the brightest - WE MEAN IT!
- Product knowledge is required - no one gets by in our office without it
- We're a team... a very good team - we want team players
- Clients rely on us - we never jeopardize that trust... never
Our business model is made up of a three person service tower: Account Executive, Account Manager, and Client Service Representative. We are on solid ground with good growth ahead of us which finds us seeking to fill an additional service tower with the following positions:
Client Service Representative
Benefits • Competitive Salary • Health (employee - 90% employer paid; employee portion all other insurance paid at 100%) • Life, AD&D • Dental/Vision • STD & LTD • Flex Time Schedule • Paid Leave (two weeks first year) • 401K Matching and Profit Sharing
Client Service Representative: The CSR supports the Account Managers and others in providing client services and other necessary administrative tasks.
Primary Responsibilities Include • Answering client telephone calls • Processing and distributing incoming mail • Run AMS reports • Assist with marketing new and renewal business • Prepare renewal request information • Input policy information into a management system database • Prepare ID Cards, evidence of property, certificates, account summaries and binders • Ensure high levels of client satisfaction and service • Assist AEs/AMs with preparation for client meetings • Prepare client proposals • Prepare and send marketing materials • Be familiar with all agency E&O guidelines • Keep current on rates, forms, and coverage changes • Participate in seminars and classes for skill and knowledge development • Other duties as assigned.
Education, Experience & Skills • Qualifications for the this position include at least one year experience in commercial lines agency or broker (required) • Demonstrate a thorough understanding of agency service operations (required) • Must be well organized with demonstrated skills for effective communication both verbal and written • Demonstrate a working knowledge & proficiency with MS Word, Excel, and agency management system • Graduation from High School or GED; two or four year college degree preferred • Property & Casualty License (required) • License in resident state (desired) and the ability to work as a team player.
Account Manager: In our service model, the Account Manager is often the prime client contact and is responsible for assuring that we, as a team, deliver the highest level of performance across the entire platform of client service requirements.
Primary Responsibilities Include • Work closely with and guide efforts of assigned Customer Service Representatives • Meet with clients to discuss insurance and risk management topics • Conduct review and analysis of coverage portfolio • Work closely with Account Executives and principal on complex accounts • Independent interaction with carrier personnel with respect to negotiation of new and renewal terms & conditions including premiums • Ensure compliance with agency protocols and procedures (i.e. diaries, activity, binding & billing, etc) • Review all applications, policies, endorsements and audits for accuracy.
Education, Experience & Skills • 3 - 5 years Commercial Property & Casualty (required) • Property & Casualty licensed (required) • Experienced with AfW or AMS 360 (required) • Bachelor’s Degree (required) • CIC, AAI, CRM, ARM, CPCU (desired) • Excellent Verbal & Written Communication (required) • Fluent Spanish (desired) • Microsoft Suite (Word and Excel) (required)
Account Executive: The Account Executive works to profitably manage all aspects of our company's relationship with clients, insurers and partners.
Primary Responsibilities Include • Builds relationships and confidence with clients • Reviews new products in the market place • Increase profitability of existing product lines by account rounding • Implements Renewal Process and coordinates with Account Managers and CSRs • Conducts annual reviews on accounts at renewal • Oversees the renewal process by working with account service team • Negotiates terms and pricing with underwriter • Provides insurance counseling and educates clients and staff on coverage levels and insurance programs available as well as explaining terms and how they apply to operations • Responds promptly to client inquiries providing excellent customer service • Assists in/or prepares proposals and presentations for new and renewal programs • Provides expertise in servicing accounts providing assistance to Account Managers • Identifies client needs and develops customer solutions • Works effectively with client decision makers • Demonstrates technical competency and creates innovative solutions • Maintains accurate management of client accounts • Analyzes policy wording.
Education, Experience & Skills • 7+ years Commercial Property & Casualty (required) • Property & Casualty licensed (required) • Experienced with AfW or AMS 360 (required) • Bachelor’s Degree (required) • CIC, AAI, CRM, ARM, CPCU (desired) • Excellent Verbal & Written Communication (required) • Fluent Spanish (desired) • Microsoft Suite (Word and Excel) (required)
To apply for consideration, please send cover letter and resume with salary requirements to HR Department at firstname.lastname@example.org.
For more information on these positions, please e-mail us.
Novick Group, Inc. is an Equal Opportunity Employer.