FAQ's (Frequently Asked Questions)


Chamber Executives FAQ's

Q. Why ChamberGuard™?
A.
  • Chamber execs will find every type of property & casualty insurance they need in one place.
  • The ChamberGuard™ portfolio of insurance products is developed with chamber of commerce operations in mind.
  • The most comprehensive coverage from the most reliable insurance companies in the industry.
  • Prompt and reliable customer service from an organization that knows who you are, what you do, where you go...what you need!
  • Comprehensive coverage at competitive rates.
  • Chambers an access group buying power available only through ChamberGuard™.
  • Insurance and risk management education tailored to chamber operations—exclusively for ChamberGuard™ insureds.



Q. Who is Eligible?
A. Chambers of Commerce, Boards of Trade and Convention & Visitors Bureaus in all fifty states are eligible to apply for coverage.


Q. What is covered under ChamberGuard™?
A. Chambers have access to all the types of Property & Casualty insurance they might need including:

Property
Crime
Computer
Surety
Travel Accident
Errors & Omissions
Commercial General Liability
Employee Dishonesty
Hole-in-One
Directors & Officers Liability
Meeting Cancellation
Publishers Liability
Automobile
Worker Compensation
Umbrella Liability
Special Event Liability
Fiduciary Liability
Foreign Packages



Q. Still have questions or need further information?
A. Both further information and applications can be found at www.novickgroup.com/chamberguard or by calling (888) 466-8425 and asking for a ChamberGuard representative.


Q. How do I apply?
A. You can apply online or download applications. In addition to completed applications some types of coverage may require supporting documents such as financial statements, loss runs and related documents. Applications will contain clear instructions of any additional underwriting requirements. Online applicants will be advised of additional underwriting requirements as needed.


Q. Payment
A. Depending on the type of policy, ChamberGuard™ premiums will either be billed directly from the carrier or by the program administrator, The Novick Group*.
  • Group I coverage includes: (i) Package (including property, computer, inland marine, hired and non-owned auto where no owned auto exists), (ii) Automobile, (iii) Umbrella Liability and (iv) Worker Compensation. Insureds will be invoiced directly from the carrier.
  • Group II: All other lines of coverage will be billed by the program administrator. If using a local agent or broker, insureds will be billed by their agent or broker.



Brokers / Sub-Producers FAQ's

Q. Why Place your Chamber Accounts with ChamberGuard™?
A.
  • One Stop Shopping
  • Everything your Chamber client needs in one place – a phone call away.
  • Ease of doing business,we understand your busy and that things should be as streamline and efficient.
  • Prompt underwriting and service to you and your staff (COI’s issued within one business day).
  • The ChamberGuard™ portfolio of insurance products is developed with chamber of commerce operations in mind.
  • The most comprehensive coverage from the most reliable insurance companies in the industry.
  • Endorsed by the American Chamber of Commerce Executives
  • Competitive Commissions
  • Chambers can access group buying power available only through ChamberGuard™.
  • Insurance and risk management education tailored to chamber operations—exclusively for ChamberGuard™ insureds.


Q. Who is Eligible (Insureds)?
A. Chambers of Commerce, Boards of Trade and Convention & Visitors Bureaus in all fifty states are eligible to apply for coverage.


Q. Who is Eligible (Producer)?
A. Properly licensed P&C insurance agents / brokers.


Q. What is covered under ChamberGuard™
A. Chambers have access to all the types of Property & Casualty insurance they might need including:

Property
Crime
Computer
Surety
Travel Accident
Errors & Omissions
Commercial General Liability
Employee Dishonesty
Hole-in-One
Directors & Officers Liability
Meeting Cancellation
Publishers Liability
Automobile
Worker Compensation
Umbrella Liability
Special Event Liability
Fiduciary Liability
Foreign Packages



Q. Premium Remittance Requirements
A. For billing purposes ChamberGuard™ policies are set up in two coverage groups.

Group I Group II
Package (domestic)
  - property (including inland marine)
  - commercial general liability
Automobile
Worker Compensation
Umbrella Liability
D&O
E&O
Fiduciary
Foreign
Publishers
Meeting Cancellation
Employee Dishonesty
Special Event Liability
Travel Accident
  • Your chamber client will be billed directly from the carrier for all Group I lines of coverage. A commission statement and check will be sent to you within thirty days of confirmation by the carrier premium payment.
  • You are responsible for premium remittance for all Group II lines of coverage. Net payment is required in order to bind all Group II lines of coverage.



Q. Surplus Lines Tax Filing
A. When necessary the producer is responsible for the reporting and filing of any applicable surplus lines taxes and fees. Producer will be required to provide evidence of surplus lines authority before coverage will be bound.


Q. Is membership in ACCE a requirement for coverage?
A. Membership in ACCE is not an underwriting requirement however ACCE members are entitled to reduced educational events and premium credits for participation in certain risk management programs.


Q. How do I bind coverage?
A. Producer has no authority to bind coverage or alter terms of any policy issued under the ChamberGuard™ Program.

A proposal including details for all applicable lines of coverage will be issued. The proposal will indicate outstanding underwriting requirements, if any. Unless otherwise noted all outstanding underwriting requirements must be provided prior to binding.

As noted above net premium is required in order to bind coverage.

Written instruction to bind is required for all lines. Coverage may not be bound by voice mail.


Q. What is the Broker of Record policy?
A. We will respect and adhere to the instructions provided by the insured. All submissions are reserved to the producer whose substantially complete submission is received first. A broker of record letter on insured letterhead, under management signature and making clear the insureds intent will be necessary to recognize a new producer. Upon receipt by our office the incumbent producer will be notified of the insured’s request and be given ten consecutive days to secure a countermanding letter. The newly appointed producer will be required to provide a complete underwriting submission.

Mid-term cancellations for the purpose of broker assignment are detrimental to the insured in most cases. Most carriers will not accept such reassignment and we are required to work within carrier guidelines.

We recognize that some chamber execs find it beneficial to work through more than one agency and this creates some unusual BOR scenarios. In cases where a producer controls a chamber for one or more line(s) and a submission is received for a different line of coverage from another producer (for example, producer “A” writes a ChamberGuard™ Package, Work Comp and Umbrella and producer “B” sends in a D&O submission) producer “A” will be advised and given the opportunity to obtain appointment for the new submission. Consistent with standard BOR procedures a ten day window of opportunity will be provided to the controlling producer (“A”) to obtain appointment. Producer “B” will be advised that producer “A”...


Q. Authority
A. Producers are not authorized to issue certificates of insurance, add additional insureds or to amend coverage in any other manner for any policy issued under the ChamberGuard™ Program even though they may otherwise hold authority with the particular carrier.


Q. Service Requirements
A. Certificate
A ChamberGuard™ certificate request form is available online. We will issue certificates within twenty four hours upon receipt of fully completed certificate request form.

Policy Issuance
Policies will be sent to producers upon receipt by the issuing carrier (some policies are issued in this office). It is the responsibility of the producer to review each policy for accuracy and completeness. The producer is responsible to advise us of any errors; we will let you know if the policy needs to be reissued or corrected by endorsement.

Coverage Adjustments
When possible we recommend use of Accord forms for coverage adjustment requests. Otherwise a dated and signed narrative request will be accepted.

Insured Direct Inquiries
As a courtesy to the writing producer we will redirect all client inquiries to your office.


Q. Renewal Procedures
A. We will provide notice of renewal and a request for required underwriting no later than ninety days prior to renewal. In addition to completed applications we suggest that producers include the following with new and renewal submissions:
  • most recent audited financial statement (including subsidiary organizations),
  • most recent 5500 for all plans if Fiduciary coverage is sought, and
  • recently valued loss runs (required for new business).
Q. Still have questions or need further information?
A. Both further information and applications can be found at www.novickgroup.com/chamberguard or by calling (888) 466-8425 and asking for a ChamberGuard representative.